Privacy Policy
Effective Date: 12/02/2025
At True Pet Elite, we believe in maintaining a transparent and respectful relationship with our visitors. Just like a dog sticking its nose where it doesn’t belong, we understand the importance of respecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information, so you can feel confident in browsing and shopping with us.
1. Information We Collect
We collect personal information that you provide to us directly, such as when you:
- Register on our website
- Make a purchase
- Subscribe to our newsletter
- Contact us through our “Contact Us” page
- Participate in surveys or promotions
The information we collect may include:
- Name
- Email address
We may also collect certain information automatically when you visit our website, including:
- IP address
- Browser type
- Device information
- Cookies and similar technologies
2. How We Use Your Information
The personal information we collect is used to:
- Process and fulfill your orders
- Provide customer support
- Send you promotional emails or newsletters (if you’ve subscribed)
- Personalize your experience on our websiteImprove our website, products, and services
- Respond to inquiries or requests from youComply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following cases:
- With service providers: We may share your information with trusted third-party service providers who help us operate our business (such as payment processors, shipping companies, and email marketing platforms).
- For legal reasons: We may disclose your personal information if required to do so by law, to comply with a legal process, or to protect the rights and safety of True Pet Elite, our customers, or others.
4. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies are small text files placed on your device that store preferences and other information. You can adjust your browser settings to refuse cookies, but please note that some parts of the website may not function correctly without them.
For more detailed information, please refer to our Cookie Policy.
5. Security of Your Information
We take reasonable precautions to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.
6. Third-Party Links
Our website may contain links to third-party websites that are not operated by us. We are not responsible for the content or privacy practices of these external websites. We encourage you to review their privacy policies before providing any personal information.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including the right to:
- Access, update, or delete your personal information
- Opt-out of receiving marketing communications
- Withdraw your consent at any time (if consent was given)
To exercise any of these rights, please contact us using the information below.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.